General terms and conditions of sale

These general terms and conditions of sale apply to all orders and purchases made via the webshop https://2ddesignfurniture.be/en/

The seller is 2ECO BV, with its registered office at:

Lijkveldestraat 23/B
9170 Sint-Gillis-Waas
Oost-Vlaanderen
België

Company number: 0736.390.445

These general terms and conditions of sale apply to all offers, orders, and agreements and always take precedence over any general or special conditions of the customer, unless expressly agreed otherwise in writing.

The seller reserves the right to change these general terms and conditions of sale. The most recent version is always applicable and is published on the website.

The protection of personal data is subject to the seller's privacy policy. Use of the website is subject to the applicable disclaimer.

All prices on the website are expressed in euros and, unless stated otherwise, are displayed excluding VAT and any statutory contributions (such as Bebat or Recupel).

For consumers, the total price including VAT is always clearly displayed before completing the order, in accordance with applicable legislation.

The prices displayed on the website may depend on the type of user or customer account. Certain professional customers, such as architects, project developers, or other business partners, may gain access to specific pricing conditions or professional rates after logging in with a verified account.

The prices visible to logged-in users may therefore differ from the prices displayed to visitors who are not logged in.

The stated prices exclude any delivery and installation costs. Any additional delivery costs are clearly displayed during the ordering process or on the delivery information page.

For items with multiple options, prices may vary according to dimensions, materials, colors, or other features. The price is automatically adjusted when the desired options are selected.

Promotions are clearly displayed. When a discount is applied, the original reference price is indicated and the reduced price is shown.

The customer has the right to inform the company that they waive the purchase, without payment of a penalty and without giving a reason, within a period of 14 calendar days starting from the day following the delivery of the good or the conclusion of the service agreement.

In the event of withdrawal, the direct costs of returning the goods are at the customer's expense, unless expressly agreed otherwise.

The right of withdrawal does not apply in cases provided for by law, including goods made to the customer's specifications or which have a personalized character.

More details on exercising the right of withdrawal, the practical return procedure, and any exceptions can be found on the warranty and returns page.

The seller is not liable for indirect damage, such as financial losses on interest or investments, anticipated profits, consequences of a strike, increase in general costs, or other consequential damage.

If possible, the seller will rectify the identified error at its own expense. Without prejudice to the consumer's legal rights, this may, where appropriate, be done without additional compensation.

If the customer wishes to exercise any right to compensation, they must report this within a reasonable period after the occurrence of the seller's alleged error, to the extent permitted by law.

The seller's liability is, to the extent permitted by law, limited to the amount of the order to which the damage relates.

These general terms and conditions do not exclude liability for fraud, intent, gross negligence, death, or personal injury.

Complaints regarding delivery or visible defects must be reported within a period of seven working days after delivery, either via email to info@2ddesignfurniture.be or by registered mail.

This period applies without prejudice to the consumer's legal rights, in particular regarding the legal warranty and non-conformity.

If a complaint is found to be justified, the seller will initially proceed with repair or exchange, in accordance with the applicable legal provisions.

The legal warranty applies to our goods, in accordance with applicable consumer legislation. Specifically, the following warranty periods apply:

• New products: 2-year legal warranty, unless otherwise indicated on the product itself.
• Some new products come with a 5-year manufacturer's warranty; this is always clearly stated on the product sheet.
• Second-hand products: a 1-year warranty on the proper functioning of the item, excluding normal wear and tear of fabrics and upholstery, in accordance with legal provisions.
• Refurbished products: 2-year warranty and are treated as new products.

For purchases by consumers, the legal regulations regarding conformity apply, as determined in European Directive (EU) 2019/771 and the corresponding provisions of the Belgian Civil Code.

The seller has the duty to deliver a product that conforms to the agreement. As a consumer, you are entitled to a sound product that is compliant upon delivery and free from defects.

For second-hand goods, the warranty does not apply to defects that were explicitly communicated by the seller and were therefore known to the buyer at the time of purchase.

A product is compliant when it corresponds to the description by the seller, the information in advertising, the manual, and the purchase documents (such as the order form), and is suitable for normal use.

What can reasonably be expected depends on the nature of the product (new, refurbished, or second-hand) and its normal service life.

More practical information about the warranty and the procedure for a warranty claim can be found on the Warranty and Returns page.

A large part of the range on the website consists of second-hand, refurbished, or circular products. These products may show signs of use inherent to previous use, such as light scratches, discoloration, or wear.

The seller strives to represent the condition of the products as accurately as possible through product descriptions, photos, and any indications of signs of use. Photos serve primarily for illustration and may in certain cases show a representative example of products of similar quality.

When multiple identical products are offered under one product page, the delivered products may differ slightly from the photos shown, provided they correspond to the described quality and condition of the product.

Normal signs of use inherent to second-hand or refurbished products are not considered a defect or non-conformity, provided the product corresponds to the description and the stated condition of the product.

The seller is released from its obligations in the event of force majeure. Cases of force majeure always include: fire, technical disturbances, computer failure, and all situations that seriously impede operations.

If a case of force majeure effectively occurs, the seller is released from its obligations, without any obligation to pay compensation, for as long as the cause and consequences of force majeure exist. The obligations thus suspended will be performed again from the moment the consequences or the cause of non-performance disappear.

This agreement is subject to Belgian law.

For disputes with professional customers, the courts of the district of the seller's registered office have exclusive jurisdiction.

For consumers, disputes shall be submitted to the competent court in accordance with mandatory legal provisions.

In the event of a dispute, the consumer can also use the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr