CUSTOMER SERVICE

On this page, you will find all practical information regarding ordering, payment, delivery, warranty, and returns. This information is supplementary to our general terms and conditions of sale.

Transport/Collection & Assembly

When placing your order, you can choose the following delivery option: Delivery to my location. This is a paid option.

Delivery area & timing

Deliveries are possible within Belgium and the Netherlands (excluding the Wadden Islands).
Contact us for a quote for deliveries outside this zone. We work with our own delivery and assembly service with years of experience to ensure quality and professionalism.

Deliveries are grouped by zone and always take place on weekdays between 9:00 AM and 5:00 PM. Once your order has been processed, we will contact you by phone or email to schedule a delivery time.

We aim to deliver second-hand items within 14 days; the delivery of new products varies between 3 and 5 weeks depending on availability. We will always keep you informed of the estimated delivery date.

If you place an order for products with different lead times, the longest lead time applies as the delivery is grouped.
Contact us if you would like to receive a specific item sooner.

Transport rates

Our transport rates are calculated based on the distance between our warehouses in Sint-Gillis-Waas and the delivery address, in increments of 30km and based on postcode. The prices below exclude VAT.

0-30km: €30
30-60km: €60
60-90km: €90
90-120km: €120
120-150km: €150
150-180km: €180
180-210km: €210
210-240km: €240

Delivery logistics

If you select Delivery to my location during the ordering process, a selection menu will appear in the next step under delivery options where you must indicate the delivery details. Please read these carefully and make the correct choice.

We deliver to the ground floor up to behind the first door (including in apartment buildings).
Bringing the goods to their final location within a home or building is not included and is only possible upon prior request and at an additional cost (see "placement" below).
Assembly by us is also possible (see "assembly" below).

If this information is incorrect or incomplete, we reserve the right to deliver only to the ground floor behind the first door or to charge additional costs on the day itself.

Handover

Handover takes place behind the first door. The seller is not responsible for damage occurring after receipt, except in cases of legal liability. This includes damage caused during internal relocation or (incorrect) assembly of the products.

It is therefore important that you thoroughly inspect and approve the item upon receipt together with the seller/delivery person, especially with used or second-hand items where signs of use are inherent to the product. This is to prevent disputes and disappointment later.

When placing your order, you can choose the following delivery option: Pick up in store. This option is always free.

Collection time

Collection is always by appointment and within our normal opening hours: Monday to Friday from 10:00 AM to 5:00 PM.

Once your order has been processed, we will contact you by phone or email to schedule a collection time.

Location

You can collect the ordered items at our showroom and warehouse in Sint-Gillis-Waas.

Lijkveldestraat 23b,
9170 Sint-Gillis-Waas,
East Flanders, Belgium

Collection Logistics

Second-hand material is not packaged; the customer must provide their own materials for safe transport.
Our warehouse staff will only deliver the product to the warehouse exit.
Assembly by us is not possible when you choose self-collection, unless under the conditions described in the "assembly and placement" section below.

We recommend

providing your own blankets, bubble wrap, and tension straps to prevent damage during transport.
providing at least two people when collecting large or heavy objects (think of your back).
checking in advance whether the item fits in your transport vehicle.

Handover

Handover takes place at the warehouse exit. The seller is not responsible for damage occurring after receipt, except in cases of legal liability. This includes damage caused during loading on-site, transport, unloading, or (incorrect) assembly of the products.

Placement

Standard delivery is made to behind the first door.
Bringing the goods to their final location within a home or building is therefore not included.

Bringing the item to its final location is possible, but must be requested in advance (not at the time of delivery).

If you select "Delivery to my location" during the ordering process, the following option will appear in the next step under delivery options:
"Would you like the goods to be brought to the correct location?"
If you choose "Yes, I want on-site placement", we will contact you for further arrangements.

This placement takes place under the following conditions, which will be discussed with you in advance:

floor(s) and accessibility
width of doors and passages
if the goods must be brought to a floor (1st, 2nd, 3rd...) via a staircase, we ask—to guarantee a safe and smooth delivery—that you provide us with the following information before the delivery date:
- Type of stairs (straight, spiral, narrow, steep, etc.)
- Dimensions of the stairs (width, height per step, turning radius for spiral stairs, etc.)
- Photos of the entire staircase, passages, and entrances
if an elevator is available and usable, we need the following information:
- elevator car dimensions
- elevator door dimensions
- maximum weight
labor hours at a rate of €45/hr per person (excl. VAT), invoiced afterwards

In some cases (very heavy or large products), it is necessary to provide an external lift. If desired, we can organize this; this is always discussed and quoted in advance.

Assembly

Assembly of cabinets, desks, modules, chairs, and similar products is possible, but must be requested in advance so that it can be scheduled with the delivery.

If you select "Delivery to my location" during the ordering process, the following option will appear under the delivery address:
"Would you like assembly of your product?"
Here you choose "Yes, I want assembly of my product."

Assembly takes place under the following conditions:

labor hours at a rate of €45/hr per person (excl. VAT)
assembly is performed by our own experienced technicians
after delivery, the product is brought to its place, assembled, positioned, and adjusted if necessary
we have the necessary equipment

Labor hours start counting from the unloading of the products until the technicians are back in the transport vehicle. The labor hours are invoiced afterwards.